FAQ’s

FAQ’s

What time is check-in? Check-out?
Check-in begins at 3:00pm. If you arrive early, feel free to ask our front desk if a room is available for early check-in. Check-out is at 11:00am

Are you going to charge my credit card when I reserve a room, or wait until I check in?
Deposit Policy: Each reservation requires a deposit equal to the first night’s stay plus applicable fees and taxes. Packages which include tickets, etc. may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the amount of the deposit. The credit/debit card used to make the reservation must be presented at check-in.

What is your cancellation policy? Refund policy?
Cancellation Policy: For reservations cancelled more than 48 hours prior to arrival date, 100% of the deposit will be refunded. Reservations cancelled less than 48 hours prior to arrival, will receive a refund equal to 50% of the deposit. Upon your request, in lieu of a refund Smoky Mountain Resorts can hold your deposit for up to one year for application toward a future reservation.

How old do you have to be to check in?
At least one person in your room must be 18 years old or older.

Do you offer discounts for AAA, AARP, etc?
AAA, CAA, AARP, Government, and Military discounts are available.

Do children stay free?
Children 17 & Under, Stay Free.

Clean, Comfortable rooms with a split room design that offer privacy and efficiency.

Do you offer Smoking rooms?
All of our guest rooms are non-smoking, however, guests are welcome to smoke on the balcony of their room, or outside the hotel.

Are very small pets okay?
We are a pet-free hotel. No pets of any size are permitted. Ramada on the Parkway and Mountain Skys / Rodeway Inn do offer pet rooms.

Do you have roll-away beds or cots available?
No, we do not have roll-away beds or cots.

Do you have cribs?
We do not have cribs, but we do offer a ‘Pack n Play’.

Are microwaves in each room?
No, microwaves are only available in the King rooms and suites.

What is included with breakfast?
Biscuits & Gravy, Belgian Waffles, Oatmeal, Cold Cereals, Donuts, Toast, English Muffins, Fruit, Milk, Juice, Tea, and Coffee. Optionally, guests may choose a free pancake breakfast at the Smoky Mountain Pancake House located at Mountain Skys Lodge.

What are your pool hours?
Our outdoor pool area is open from 8am til 11pm.

How far are you from Dollywood?
Dollywood’s main entrance is less than 5 minutes away!

How much parking is available? Is there a fee?
Governor’s Inn has ample parking available on both sides of the building. There is no parking fee.

Do you have discount tickets for Dollywood, Ripley’s Aquarium, etc?
We offer two-day Dollywood passes at our Front Desk. Our Reservation Department offers tickets to many of the shows and attractions in Sevierville, Pigeon Forge, and Gatlinburg. Call toll free 1-888-482-7829 or visit www.smr.travel.com

Do you have connecting rooms?
Yes, Governor’s Inn offers a connecting suite comprising a two queen room and a king sofa room. For suite availability call 1-888-482-7829.

Can we use the water park at The Resort at Governor’s Crossing?
Unfortunately, due to safety regulations, only guests of The Resort may use their waterpark.

Is there a guest laundry area?
Yes! There are coin operated machines available to all of our guests.

Are exercise facilities available at your hotel?
Yes. All of our guests are welcome to use the on-site fitness center.

Is there a Trolley stop nearby?
There is a Pigeon Forge Trolley stop within walking distance of the hotel.

Do you have balcony rooms?
Some of our guest rooms do include a balcony and are designated as such on our online booking forms. To be sure, call toll-free 1-888-482-7829, and ask – we’ll be glad to help!